Shipping & Delivery Policy

📦 Shipping & Delivery Policy – AdventMas

At AdventMas, we partner with trusted suppliers across Europe, Asia, and the Americas to bring you the best products at the best prices. Due to high order volumes, please review the following information about processing and shipping.

Processing & Shipping Times

  • Order processing: within 24 to 72 hours.
    (During peak seasons like Christmas, processing may take slightly longer.)

  • Estimated delivery time: 5 to 10 business days after shipment.
    If no alternative time is shown at checkout, this is the timeframe you should expect.

Delivery Times May Vary

  • Shipping times depend on your country of residence and may vary slightly based on location and local carrier operations.

Important

  • We do not guarantee delivery by specific dates such as Christmas, New Year’s, or Valentine’s Day.

  • Please calculate delivery windows based on your order date and the stated shipping times.

  • From January 28 to February 4, some suppliers observe holidays, which may result in an additional 5–10 business day delay.

Tracking

You will receive a tracking number once your order ships so you can follow its progress at any time.

Delays & External Factors

While we strive to ensure prompt delivery, delays due to high demand, customs inspections, logistics disruptions, or unforeseen events are beyond our control.

Late Delivery & Refunds

  • If your order arrives after your desired date but is in perfect condition, we do not offer refunds.

  • Refunds are only issued if the product arrives damaged or unusable.
    This policy allows us to continue offering tracked shipping and competitive prices.

🇺🇸 U.S. Orders

Due to current U.S. import regulations, deliveries to the United States may experience an extra delay of 5–7 business days. Thank you for your understanding.

🇨🇦 Canadian Orders

Deliveries to Canada may be delayed due to Canada Post labor strikes.

📦 Lost or Stolen Packages

Once an order is marked as delivered by the courier to the address provided at checkout, FisherAdvent cannot be held responsible for loss or theft that occurs after delivery.

However, if you purchased Shipping Protection at checkout, our team will take care of the situation and work with you to provide an appropriate solution.

💬 Need Help?

For any questions or concerns about shipping, feel free to contact us at info@adventmas.com